We felt it was time to write out to all our customers, whilst we are striving to run our operations largely as normal, your health and safety are our top priorities and at the heart of every decision we make. We believe it's critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone.
in this ever-evolving situation:
• We are working tirelessly to make sure we can continue to offer our services in the safest way possible
• Our engineers have been issued with hand sanitizers and advised to take social distance measures. When they arrive on site, they will stay 2 meters away from others
• For the protection of our staff and yours would you provide us with an on-site mobile contact number to be used as an alternative to face to face. Your member of staff can direct our engineer to the system over the phone
• We are diligently following governments guidance and best practices from the NHS Chief medical officer
• Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information on the many precautions we're taking to protect your health and safety
We are equally committed to taking care of our employees
• We are asking individuals to refrain from travel unless critical, and have established quarantine procedures if necessary, in line with government guidance of 14 days
• We are following the government guidance and chief medical officers' advice to ensure we are taking all the necessary steps to ensure the safety and well-being of our people
• Are providing resources to help employees modify how they work, including flexible schedules and remote work wherever possible
• We have split our staff into teams ensuring there is no physical crossover
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites, apps and social channels can be a source of support, inspiration and solutions for you - because sometimes we all need a break from the news.
Thank you for being a Valued customer.
Kind regards,
Paul Grayson
Managing Director
T: 0114 234 1114
